The Case Support & Engagement Lead (CS&EL) is a hands-on role, blending strategic program leadership skills (including strategic planning, service refinement and stakeholder engagement), with practical doula support service supervision. It requires experience in managing a case load program and directly supervising a client/worker case load.

Alongside the Case Support Officer (CSO) – who directly reports to the CS&EL – you will supervise the doulas delivering client work and liaise with all people involved in the client’s care – including the individual receiving the service, the doula, the referrer, hospital care team. You will oversee, and together with the CSO, you will implement all doula engagement functions – including recruitment, ongoing development, engagement and retention plans.

You will be responsible for implementing a stakeholder engagement-based approach to relationships with hospitals, referral agencies and sector partners – based on program priorities. Through this function of the role, you will work with external partners to implement and refine relationship-based approaches to delivering doula support, that complement and enhance BFH’s work.

You will oversee program monitoring and evaluation and ensuring the implementation of the learnings of this work across the whole organisation. Given team capacity, the role demands the ability to strategically deprioritise, as much as prioritise where to focus efforts, based on prior evidence of success.

This is a new position that reports directly to the CEO. Read the full position description here.

How to apply 

Please email your CV and a cover letter outlining your relevant experience and skills, as per the key selection criteria, to recruitment@birthforhumankind.org no later than midday Tuesday 15^th July 2025.

Interview dates: Wed 16^th and Thurs 17^th July 2025.

Please note: Applications will be reviewed on a rolling basis and interviews may be scheduled in advance.

To discuss the position, please contact Red Dearnley (they/them), CEO on ceo@birthforhumankind.org or 0411 772 949.

If you require any amendments or accommodations during the application process, please contact us and we will do our best to accommodate this. Birth for Humankind welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, and people with a disability.